RT @damps0: Has anyone else had issues loading their #Santander visa debit card to the #fitbit #ionic wallet for #fitbitpay? Recent changes in the banking sector for example are leading to confusion among customers. Would love to report the issue. ^PM. I checked details twice, used two different browsers and two different Santander debit cards but got the same error. #Santanderdown @santanderukhelp. website @santanderukhelp I have transfered money into another account using the app but it has not showed in that account and have also transfered money into my own account from own tsb account and that has not showed on my santander account either are yous having issues at the moment ? My account has also had a block put on it so I can’t use my card! I have transferred money to a relations bank (not the Halifax) and a number of times by faster payment and it is there within 2 hour max. Still no access to online banking, seems to be a major issue for many people. What are Faster Payments? By law, we are required to ask your consent to show the content that is normally displayed here. Only Santander. Please call on 0343 222 6666. @yahyapatel @santanderukhelp @timjacko09 Hi Tim, thanks for your tweet. We will advise here once further information is available. We'll be able to register a complaint on your behalf by emailing twitter@santander.co.uk. We'll be able to get this escalated. 1/2, @Stevemytwitacc Hi Steve, thanks for your tweet. Via Calls may be recorded or monitored. @EmilyLMcill ^CM. @santanderuk terrible customer service. @santanderukhelp Hi again...I've tried again forwarding a phishing email to both smishing (as advised above) and phishing@santander.co.uk (as advertised on your website), both have bounced back. Heads up, Santander have a downtime period tonight from 10pm - 12am, payments between this period for Santander customers will likely be affected, any problems related or unrelated let us know, thanks! Morning. @steepstuff Hi there, we're sorry that you're facing so many issues with the service you've experienced and uploading documents. Both me and my mum can log into other banks without any problems, @andyhersh Hi Andy, thanks for your tweet. ^CM, @kilpjam @santanderukhelp Does that work 'out of hours'? Thank you for the swift response. The payment import facility allows you to upload a file of payment instructions in to the Santander Connect service direct from your own systems which has a number of benefits associated e.g. We will tell you on the transaction summary page if the payment was sent by Faster Payments. @TrustTheDocUK I switched to Edge and logged straight in. @santanderukhelp Hi, are there currently issues accessing accounts? @FedericoPeress2 ^PH, @santanderukhelp ^CM, @AlisonWlearning Hello Alison, unfortunately, one of our ships, Cap Finistère, experienced a technical issue which meant one rotation of sailings (Portsmouth-Santander-Portsmouth) over the weekend had to be cancelled. @santanderukhelp @santanderuk why can't I use special characters on the new keyboard on santander app to log in! @ktownniko @TSB And over here I'm a Santander guy. @santanderukhelp Hi I am currently in Spain at the moment, I have to pay my ground rent for my mobile home,so I have been trying to do a transfer from my Santander bank account to my Spanish bank account, I am having some problems with trying to do this I have been trying for at least an hour, @santanderukhelp @brilliant_tours Seems like a big disconnect somewhere. @Rajnishah In such situations, we try to find alternatives for affected customers ^JE, @amyduignan2 If you make a mistake and send money to the wrong bank account using Faster Payments, the Credit Payment Recovery process kicks in. We'd like to help. @Mk011984 I have been on the phone for 30 mts still I could not speak to help desk to in block my internet banking . Ripple and Banco Santander launched the One Pay FX app in 2018 and seen a significant change in customer behavior. ^CM, @ItsJustTamsin Hi Tamsin, thanks for getting in touch, we're sorry to hear of the issues you've experienced. I can get mobile messages from from anyone else except from Santander. @santanderukhelp Thanks for the reply. I have been denied access to all of my accounts for the last 6 days with no explanation despite multiple calls and promises of a call back. @ShadArzani @ShadArzani I'm sorry you weren't able to make the payment using your Santander cards. Hello. Is Santander aware and trying to resolve it asap? Goal: To create innovative financial services that directly benefit customers and help people and companies prosper. The app may have updated. Can you try uninstalling your Santander app and reinstalling it to see if you are able to access your app to authenticate this log on attempt? We aren't aware of any issues at the moment. Can you try uninstalling your Santander app and reinstalling it to see if you are able to access our live chat service? I am surprised you are not aware of any issues with OTP as I have made previous complaints to Santander about the problems I have had with OTP . @santanderukhelp Hi, are there currently issues accessing accounts? @DiepSanh But they still use an indicative rates for fx in the UK! @amarshall1997 But, the Santander bank website facility has been upgraded and now only supports the new Faster Payment method. @santanderukhelp No thank you. @santanderukhelp This is an issue with Santander Spain I have tried Sanrander UK and they have said that they cannot help. I have transferred money to my Santander ac and this normally shows straight away. @santanderukhelp Does that work 'out of hours'? RT @damps0: Has anyone else had issues loading their #Santander visa debit card to the #fitbit #ionic wallet for #fitbitpay? anyone else having issues with Santander or is it isolated! So issue is between Santander and HMRC. Just want others to know the poor service from Santander, Secret #intelligence services(#MI6 #SiS) in breach of the 1942 secrets of information act: Since there have been many customer requests for the mobile cheque deposit feature going back several years, is the delay due to a lack of Santander technical resources to deploy it, technical difficulty building it, regulatory issues or some other reason? There appears to be an issue with online banking. If this payment was due to enter your Santander account and it has not arrived yet, have you checked with the sending back that the payment left with no issues? ^EH, @santanderukhelp Please contact the payee for further information. @santanderukhelp Can you try uninstalling your Santander app and reinstalling it to see if you can log on? ^PH. Can you try uninstalling your Santander app and reinstalling it to see if you can log on? @santanderukhelp Hi Santander help, I think I have figured out what is happening here after a bit of trial and error. That's the issue, I think you have the right number but WRONG COUNTRY CODE. Hi I am having problem in getting in contact with help desk at Santander. We aren't aware of any issues at the moment. @iamloveable2020 @santanderukhelp Issue still not resolved as currently cannot get into Santander online! @santanderukhelp hi. Is there a known problem linked to the weekend maintenance upgrade? ", @AntonioLulic Hi Antonio, I'm sorry for the late response and the issues you have using Santander Cycles. @KeithHe80398585 I was logged out of my business acc & now can’t log back in & can’t find out what the problem is. @TrueLayerStatus @Geoskelton @gush22172700 Just got off the phone with a Santander rep in the U.K. who informed me they will no longer be allowing their customers to deposit money to Coinbase. Automated, timesaving, and secure, Automated Clearing House (ACH) and wire transfers improve your ability to collect funds or make payments quickly and efficiently. Thx. @santanderuk I have been a customer of Santander for 25 years but today I am absolutely appalled at their terrible "customer service". @eatlikeagirl Santander do a decent business banking account, reasonable website access and no issues with international payments in my experience. It was an account I've been sending to monthly for a few years now, but it seems that there was a bit of a delay in processing to Santander. Seems like a big disconnect somewhere. I have to upload invoices pre and post pandemic but is not accepting it in many different way. @loraaadoh @santanderukhelp I can log on to our Santander account online,when I go to the replacement card section it sends a code to my mobile. www.santander.co.uk. ", @TfL Still not showing and was sent over half hour ago. @cc0u8084 ... That's exactly what I did with those chisellers at santander and they blocked my account. Getting this through to your online chat is hopeless. Is the password still used for Telephone Banking? It might of caused the problem. @santanderukhelp My WiFi allows access to other banking apps. @Debbieline5 @santanderukhelp Laura in Exmouth branch has been very attentive but couldn’t sort it. Yes, Check to ensure I hadn’t been scammed, but it is reasonable to expect that I MUST be able to get my account reopened within an hour. Just seems to be the Santander app that is not working. Not a big deal as all newspapers belong to USA. Thank you for reporting the issue to us. Since there have been many customer requests for the mobile cheque deposit feature going back several years, is the delay due to a lack of Santander technical resources to deploy it, technical difficulty building it, regulatory issues or some other reason? @santanderukhelp Not using a VPN. We aren't aware of any issues at the moment. @santanderukhelp It does! @santanderukhelp I have experienced this problem ever since you introduced OTP. ^CM. @santanderukhelp Hi. Do you have a WhatsApp number or skype application . I have an ongoing problem with the Santander app. Santander if I want to use the app I would, but mortgage information on there is crap! @AntonioLulic Hi Antonio, I'm sorry for the late response and the issues you have using Santander Cycles. I checked details twice, used two different browsers and two different Santander debit cards but got the same error. reduces manual payment input with possible errors and saves valuable time making payments. @santanderukhelp Thanks for the reply. Be the first to know the next time Santander goes down. A couple had problems with payments relating to a house move ... who successfully sent it to the solicitor via her own Santander account using Faster Payments. We aren't aware of any issues with this at the moment. So there are no sort codes or account numbers to remember, and because it’s already within your own banking app, it’s the safe and easy way to pay back friends. Money DB classic, Money DB Neon, Yolt, Emma - all use open banking and none work. We should have departed by now but instead are queuing for over two hours now and nothing seems to move. @PaulMer53 Sail to Santander and drive down. Why doesn’t Santander offer a 24hr helpline for when things don’t work. We aren't aware of any issues at the moment. ^PH, @santanderukhelp There is a bug in your programming. France seems will be fired with riots. @vcooper92 @santanderukhelp @ozgurciftc1 @santanderukhelp why can I not log into my online account without the app authenticating it?! Registered Number 2294747. Anyone else having a problem with clicking links and being told it’s a “bad request” and then getting chucked out? Thanks. I request an update and compensation to be paid to my Santander acc. @santanderukhelp I am trying to upload documents for the bbl but is not working. If your call is not urgent please use our online and mobile banking services, our online chat facility or review the information available at www.santander.co.uk. International transfers, credit cards and BACS payments. We aren't aware of any issues at the moment. Yes, I have however the issue exists with other apps too. "Size of a request header field exceeds server limit. @Rosen89499722 Hi Rosen, thanks for your tweet. @santanderukhelp so a call to lodge a formal complaint with Santander complaints leaves me with a 30 min phone call, passed around the houses, in tears and still no formal complaint started.... shocking and heartless customer service! @santanderukhelp Utter incompetence. @santanderukhelp @santanderuk why can't I use special characters on the new keyboard on santander app to log in! Najmin, @ShadArzani There appears to be an issue with online banking. #bugbountytip #infosec #Security. Data is encrypted behind multiple layers of firewalls and servers are monitored 24/7. @santanderukhelp @HelenGazard87 I installed another app on my wife's phone, samsung labs(something possibly to do with her her gear fit update). @andyhersh Hi Andy, thanks for your tweet. @damps0 Had nothing but problems... @santanderukhelp, Hi I am having problem in getting in contact with help desk at Santander. @santanderukhelp hi. ^CM. @santanderukhelp Can you please email us the document at twitter@santander.co.uk and we can then provide further assistance. ^CM. Both me and my mum can log into other banks without any problems, @santanderukhelp But every innovation must directly benefit the bank’s […] Can you try uninstalling your Santander app and reinstalling it to see if you can click into your account? @rhysadams Hi Rhys, thanks for bringing this to our attention. Have you tried using a different browser? Terrible service!!! I switched to Edge and logged straight in. @santanderukhelp Can your wife try uninstalling her Santander app and reinstalling it to see if she can get past this screen? In fairness I haven't had an issue with Santander except a dispute a year ago, it was dropped after FOS involvement. Facebook, User reports indicate no current problems at Santander. Data security. Never had a problem with online banking either M. @Thedailygrail We aren't aware of any issues at the moment. @santanderukhelp Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. @JoyceWilliams_ @ktownniko @TSB And over here I'm a Santander guy. To see the latest opening hours and any other relevant information relating to your local branch, check out our branch locator. - #MI6 choreographed Greggs Got an oops error message. The phone team have been shocking. @santanderukhelp Hello, the problem is I am not a santander banking customer any more, just an ATM customer, how can I contact you without ability to log in or speak to the customer department. Money DB classic, Money DB Neon, Yolt, Emma - all use open banking and none work. @Glyndwr1906 Santander and Ripple Bring Faster, Cheaper Cross-Border Payments to Millions of Retail and Commercial Customers. Telephone 0800 389 7000. I've just logged into Santander but when I try to view the details on one of my bank accounts I get a "Bad Request" error. We'd like to help. Please help us to protect our services for those of our customers who are most in need. The standard Santander website is fine, the server time out occurs when going to the logging on screen. @santanderukhelp This is an issue with Santander Spain I have tried Sanrander UK and they have said that they cannot help. We aren't aware of any issues at the moment. 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